Terms of Use

3.1 Eligibility

You must be at least 18 years old to create an account and place an order. By using our service, you confirm that you have capacity to enter into a binding contract under Irish law.

3.2 Account Registration

You may need an account to place orders. You are responsible for keeping your login details secure and for activity under your account. Please tell us promptly if you believe your account has been misused.

3.3 Prohibited Uses

You agree not to:

• Use the service for any unlawful purpose or in breach of Irish or EU law
• Provide false or misleading information when ordering
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the service
• Use automated systems to access the service without our permission

4.1 Order Placement

When you place an order online or through the app, you are offering to buy food and related products from us. A contract is formed when we accept your order (for example, by confirming it in the app, by email/SMS, or by beginning to prepare it). We may decline an order if items are unavailable, if there is an obvious pricing error, if delivery is outside our area, or for another legitimate reason. If we decline after payment has been taken, we will refund you.

4.2 Pricing and VAT

All prices are shown in Euro (€) and include Irish VAT where applicable, unless we clearly state otherwise. Delivery fees and any other charges are shown before you complete checkout. We may update prices from time to time; the price that applies is the one displayed when you place your order, except where an obvious error has occurred.

4.3 Payment

Payment may be made by cash on delivery/collection or online through our secure payment providers. By paying online, you confirm that you are authorised to use the payment method. Online payments are processed by third-party providers; we do not store full card details on our systems.

4.4 Minimum Order

A minimum order amount applies for delivery orders (currently €10.00, or as shown at checkout). Collection orders may have different requirements, which will be shown before you place the order.

5.1 Delivery

We deliver within our stated delivery area in and around Limerick. Delivery fees are shown at checkout. Estimated delivery times are guidance only and are not guarantees. We are not responsible for delays caused by events outside our reasonable control (for example, extreme weather, traffic incidents, or supplier issues), but we will try to keep you informed.

5.2 Collection

You may collect your order from our restaurant at 17 John's Street, Irishtown, Limerick. Please arrive at the collection time given. If an order is not collected within a reasonable time after it is ready, we may dispose of it for food-safety reasons and you may still be charged, unless the delay was our fault.

5.3 Delivery Address

You must provide a complete and accurate delivery address and contact number. We are not responsible for failed or delayed delivery caused by incorrect information you supplied, provided we acted with reasonable care.

6.1 Cancelling Before Preparation

You may ask us to cancel an order before preparation has begun. Contact us as soon as possible by phone or through our Support page. Once preparation has started, cancellation may no longer be possible because the food is made to your order and is perishable.

6.2 Distance Selling / Cooling-Off Rights

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, consumers generally have a 14-day cooling-off right for many distance contracts. That right does not normally apply to the supply of food and drink intended for immediate consumption, or goods that are liable to deteriorate or expire rapidly, or goods made to the consumer's specifications. Our takeaway and delivery meals fall within those exceptions. This does not affect your other statutory rights if goods or services are faulty or not as described.

6.3 Statutory Rights and Refunds

Under the Consumer Rights Act 2022 and other applicable Irish consumer law, goods and services must be as described, of satisfactory quality, and fit for purpose. If your order is incorrect, incomplete, damaged, unsafe, or otherwise not in conformity with the contract, please contact us within a reasonable time (ideally within 24 hours of delivery or collection) with details and, where helpful, photos. We will assess the issue and, where your rights apply, offer an appropriate remedy such as a replacement, partial refund, or full refund. Any goodwill refunds beyond your legal rights are at our discretion.